Neil Couling said failings by individual claimants ‘at the heart’ of crisis, despite a report finding DWP shortcomings ‘unacceptable’

One of the most senior civil servants in the Department for Work and Pensions (DWP) has placed the blame for the carer’s allowance benefits crisis on victims, many of who have been left with life-changing debts.

In an internal blogpost written for Whitehall colleagues, Neil Couling, the director general of DWP services, said individual failings by carers were “at the heart” of the issue that has been likened to the Post Office Horizon scandal.

Neil Couling said failings by individual claimants ‘at the heart’ of crisis, despite a report finding DWP shortcomings ‘unacceptable’

One of the most senior civil servants in the Department for Work and Pensions (DWP) has placed the blame for the carer’s allowance benefits crisis on victims, many of who have been left with life-changing debts.

In an internal blogpost written for Whitehall colleagues, Neil Couling, the director general of DWP services, said individual failings by carers were “at the heart” of the issue that has been likened to the Post Office Horizon scandal.

Neil Couling said failings by individual claimants ‘at the heart’ of crisis, despite a report finding DWP shortcomings ‘unacceptable’

One of the most senior civil servants in the Department for Work and Pensions (DWP) has placed the blame for the carer’s allowance benefits crisis on victims, many of who have been left with life-changing debts.

In an internal blogpost written for Whitehall colleagues, Neil Couling, the director general of DWP services, said individual failings by carers were “at the heart” of the issue that has been likened to the Post Office Horizon scandal.