After X (formerly Twitter) announced it would be killing its "Support" account, disgruntled users quickly roasted the social media platform for providing "essentially non-existent" support.

"We'll soon be closing this account to streamline how users can contact us for help," X's Support account posted, explaining that now, paid "subscribers can get support via @Premium, and everyone can get help through our Help Center."

On X, the Support account was one of the few paths that users had to publicly seek support for help requests the platform seemed to be ignoring. For suspended users, it was viewed as a lifeline. Replies to the account were commonly flooded with users trying to get X to fix reported issues, and several seemingly paying users cracked jokes in response to the news that the account would soon be removed.

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After X (formerly Twitter) announced it would be killing its "Support" account, disgruntled users quickly roasted the social media platform for providing "essentially non-existent" support.

"We'll soon be closing this account to streamline how users can contact us for help," X's Support account posted, explaining that now, paid "subscribers can get support via @Premium, and everyone can get help through our Help Center."

On X, the Support account was one of the few paths that users had to publicly seek support for help requests the platform seemed to be ignoring. For suspended users, it was viewed as a lifeline. Replies to the account were commonly flooded with users trying to get X to fix reported issues, and several seemingly paying users cracked jokes in response to the news that the account would soon be removed.

Read full article

Comments

After X (formerly Twitter) announced it would be killing its "Support" account, disgruntled users quickly roasted the social media platform for providing "essentially non-existent" support.

"We'll soon be closing this account to streamline how users can contact us for help," X's Support account posted, explaining that now, paid "subscribers can get support via @Premium, and everyone can get help through our Help Center."

On X, the Support account was one of the few paths that users had to publicly seek support for help requests the platform seemed to be ignoring. For suspended users, it was viewed as a lifeline. Replies to the account were commonly flooded with users trying to get X to fix reported issues, and several seemingly paying users cracked jokes in response to the news that the account would soon be removed.

Read full article

Comments