Credit checks revealed fraud markers against my name, placed by the bank, even though I had never been a customer

I have been very badly treated by TSB, even though I have never been a customer. It mistakenly placed three fraud markers against my name, which prompted my bank, Santander, to close all five of the accounts I held with it. This has caused significant financial problems since direct debits and standing orders failed, and I was unable to start a planned house extension. TSB has not responded to emails and letters since this happened eight months ago.

I have complained to the Financial Ombudsman Service, but because I am not a TSB customer, it can’t investigate.

Check your contract before you travel as roaming charges while abroad can rack up horrifying bills for the unwary

A woman who used her phone for less than an hour in New York, while trying to contact her mobile company, has been hit with a bill for almost £6,700.

Hilary O’Donnell, from Nottingham, was settling into her hotel when she found that her phone would not make outgoing calls, so she tried to contact Plan.com to fix the problem. But when she returned home, she was given a bill of £6,648 for her attempts – which, she believes, was grossly excessive and unfair.

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Meantime on Court, Gael Monfils, now 38, serves at 1-1 3-4 against Ben Shelton, but he’s hurt a leg and isn’t moving freely. He’s doing a decent job of hanging in there and holds for 4-4, but I’m not sure he can win from this position.

On Cain, Navarro rushed into an early lead but Kasatkina fought back and now serves at 4-5 in the first and, as I type, finds herself down 0-40; Kasatkina then flaps long, and the American takes a topsy-turvy, 41-minute first set 6-4.

The president-elect’s $Trump coin more than halved in value before steadily recovering on Sunday

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The incoming US first lady, Melania Trump, has followed Donald Trump’s lead by launching a multibillion-dollar cryptocurrency meme coin – briefly tanking the price of her husband’s coin in the process.

The price of the incoming president’s token, $Trump, had more than tripled in price to more than $70 (£57), giving it a total value of over $14bn shortly after its launch on Friday. However, the launch of his wife’s coin, $Melania, pared back those gains.

Manchester United’s wing-backs are struggling, Foden is back to his best and Bournemouth are top-four contenders

Ruben Amorim is repeatedly learning that his team are worryingly susceptible out wide. Brighton’s first two goals came from players being given space on the flanks in the huge gaps between wing-backs and centre-backs. Kaoru Mitoma gifted Yankuba Minteh a tap in and the favour was repaid in the second half. Leny Yoro had terrible troubles against Southampton and there were similar struggles once again as Brighton tested him on the outside. Noussair Mazraoui had a forgettable afternoon, looking poor in possession, which helped Brighton for the opener and he failed to intervene before Mitoma steered the second home at the back post. Mazraoui was moved to the left and soon the third goal arrived as Yasin Ayari was given the freedom to cross the ball. The wing-back positions need specialists and those available to Amorim are unable to provide the defensive robustness and attacking support required, although he will be sticking with 3-4-3 whether they like it or not. Amorim needs to find a solution. Will Unwin

All the talk coming into Sunday was about Josh Allen v Lamar Jackson. But it’s often errors rather than brilliance that decide big games

Josh Allen v Lamar Jackson was set to be an epic. The idea of this season’s MVP favorites sharing a field was chill inducing. Because whichever quarterback punctuated a brilliant individual season with a conference championship berth would do so because he outplayed his counterpart.

Then the actual game was played in snowy Buffalo. It turns out there’s so much more to a football game than the two men under center, even men as supremely talented as Allen and Jackson. Many will blame Jackson for Buffalo’s 27-25 win over the Ravens , especially as the weeks and months go on. They’ll credit Allen too. But neither player was the key factor in the outcome. It’s often the easy chances players don’t take rather than flashes of brilliance that decide games.

Manchester City striker’s wages may appear outrageous but they are in line with the level of pay given to other superstars

What do you make of Erling Haaland’s new £500,000-a-week basic salary? Ridiculous? Staggering? Obscene at a time when too many children are arriving at school unfed? That seemed to be the prevailing view after his 10-year contract with Manchester City was announced on Friday . Even Haaland admitted his contract was “a bit crazy”.

But do you know what may be crazier still? Haaland making £26m a year actually makes sense. For football reasons, yes. Because of what economists call the “superstar” effect – which explains why the gap between the sporting super elite and the next best is widening.

Heavy defeats during the pool stage suggest Premiership teams lack the power of the best French and Irish sides

Five English clubs have made it beyond base camp in the Champions Cup this season, but scaling the distant summit already feels like an impossible dream. While Northampton, Saracens, Leicester, Sale and Harlequins have all secured qualification for the last 16, they will need something truly special if they are to make any kind of impact at the sharp end of the competition.

The sight of Leicester, one of the Premiership’s handful of pool survivors, enduring a record annihilation in Toulouse was just another stark reminder that the bigger French and Irish sides continue to be the tournament’s dominant forces. The last English club to win the title was Exeter in 2020 and there are few obvious signs of the gap closing.

Even before Trump, we were on the way to losing our democracy – but we did not pay attention. Now, we have no choice but to attend to it

If you’re feeling despair over Trump’s second regime, which begins today, I understand.

Yet I remain hopeful about America. Let me explain why.

Robert Reich, a former US secretary of labor, is a professor of public policy at the University of California, Berkeley, and the author of Saving Capitalism: For the Many, Not the Few and The Common Good. His newest book, The System: Who Rigged It, How We Fix It, is out now. He is a Guardian US columnist. His newsletter is at robertreich.substack.com